Help Center
Answers, without a ticket queue
Browse guides by module, or reach a human when service is on the line.
Email support
Write to tech@trionixit.com. Pro and Enterprise tenants get priority queues.
Help docs
Step-by-step guides for every module, updated with each release.
Live chat
In-app chat during business hours across IST and AST time zones.
Browse topics
Help by module
Every category maps to a part of the product your team uses daily.
Getting Started
Set up your tenant, branches and first service day.
- Creating your tenant and first branch
- Inviting staff and assigning roles
- Importing your menu
- Your first day on POS
POS & Orders
Billing, KOT flow, splits, refunds and channels.
- Splitting and merging bills
- Routing items to kitchen stations
- Handling refunds and voids
- Managing delivery channel orders
Inventory
Stock, suppliers and purchase orders.
- Setting up items and units
- Recording wastage
- Raising a purchase order
- Branch-to-branch stock transfers
Finance & Reports
Ledger, expenses, closings and reporting.
- Running daily closing
- Reading the margin report
- Recording branch expenses
- Reconciling vendor statements
Customers & Marketing
CRM, consent and campaign sending.
- Capturing consent at the counter
- Building a customer segment
- Sending your first campaign
- Issuing and redeeming vouchers
Receipts
Digital receipt design and delivery.
- Designing a branded receipt
- How QR + PIN access works
- Receipt expiry explained
- Per-branch receipt templates
Account & Billing
Plans, invoices and subscription changes.
- Changing your plan
- Downloading invoices
- Adding POS terminals
- Managing billing contacts
Admin & Multi-branch
Tenants, roles, permissions and audit logs.
- Adding a new branch
- Role permissions explained
- Reading the audit log
- Data isolation between tenants
Still need help?
Our team knows restaurant operations, not just software.