Help Center
Support with a reference, not a black hole
Raise a ticket and you'll know your reference number and where you sit in the queue before you close the tab.
Ticketed support
Every request gets a TRX reference and a live queue position.
Help docs
Step-by-step guides for every module, updated with each release.
Live chat
In-app chat during business hours across IST and AST time zones.
Raise a ticket
Tell us what's broken
We reply by email, and your reference tracks the whole conversation.
Reference format TRX-YYYY-NNNNN
Queue position shown the moment you submit
Confirmation email sent to you instantly
Routed to the right team, not a shared inbox
Browse topics
Help by module
Every category maps to a part of the product your team uses daily.
Getting Started
- Creating your tenant and first branch
- Inviting staff and assigning roles
- Importing your menu
- Your first day on POS
POS & Orders
- Splitting and merging bills
- Routing items to kitchen stations
- Handling refunds and voids
- Managing delivery channel orders
Inventory
- Setting up items and units
- Recording wastage
- Raising a purchase order
- Branch-to-branch stock transfers
Finance & Reports
- Running daily closing
- Reading the margin report
- Recording branch expenses
- Reconciling vendor statements
Customers & Marketing
- Capturing consent at the counter
- Building a customer segment
- Sending your first campaign
- Issuing and redeeming vouchers
Receipts
- Designing a branded receipt
- How QR + PIN access works
- Receipt expiry explained
- Per-branch receipt templates
Account & Billing
- Changing your plan
- Downloading invoices
- Adding POS terminals
- Managing billing contacts
Admin & Multi-branch
- Adding a new branch
- Role permissions explained
- Reading the audit log
- Data isolation between tenants